[key points]

Key points

• •Hybrid work has led to a proliferation of digital tools, often counterproductive, highlighting the need to prioritize connection over simple accumulation to gain efficiency.
• •Shadow IT, where 97% of cloud applications used in business are not authorized by the IT department, exposes companies to major risks in terms of security, productivity and employee loyalty.
• •The solution for a coherent digital environment lies in system integration, the use of open APIs, low-code and adequate human support, rather than the constant addition of new tools.