[key points]

Key points

• •AI can improve employee engagement if implemented in a coordinated manner, integrating tools, skills, and workflows.
• •Organizations that do not see improved engagement tend to introduce AI in a fragmented way, with isolated use cases and training disconnected from daily work.
• •For AI to improve engagement, it is essential to align it with work that matters to the business, redesign work before applying it, connect it to specific roles and tasks, and establish clear ownership and guardrails.